Terms and conditions when booking your Stirling Walking Tour

Payments

All payments must be paid in sterling (GBP). Payment must be made in full before the tour commences.  Payment from international bank accounts must be agreed with us in advance and may incur a bank charge, which must be met by you.

Cancellation Policy

Customers will receive a full refund or credit if cancelled 48 hours before the start of the tour. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unavoidable circumstances decided by the Stirling Walking Tours. Please Contact us by email to cancel or inquire about a cancellation.  Cancellations made less than 48 hours before will be charged at full price.

Loss Damage and Injury

We cannot be held responsible for the loss of or damage to your personal property during the tour.  Please keep your belongings with you at all times. You are solely responsible for your own safety and that of any children in your party. We shall not be responsible for any death or personal injury during the tour. 

In the event that a tour has to be cancelled or abandoned part way through, we will not be liable for any accommodation, travel or other costs you incur. In no circumstance shall we be liable for any indirect, special or consequential loss, including but not limited to loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with this agreement or purchases made through this website, save where such liability cannot be excluded by law.

In any case, our liability to you is limited to the purchase price of the tour you have purchased.

We do not exclude or limit in any way Our liability for:

(a) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 11B of the Supply of Goods and Services Act 1982 (title and quiet possession);

(d) breach of the terms implied by sections11C, 11D and 11E of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.

Events outside our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.

An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation adverse weather conditions, strikes, lock-outs or other industrial action by Our representative/contractors and/or third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

We will contact You as soon as reasonably possible to notify You; and

Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to You, We will reschedule the Services as soon as reasonably possible after the Event Outside Our Control is over or offer alternative Services where possible.

November 2025.